General Terms and Conditions

These General Terms and Conditions apply to tours operated or arranged by Desi Travels USA. Tour-specific pricing, cancellation rules, inclusions and other conditions shown on the applicable tour page also form part of your booking terms.

  1. Tour Itinerary and Schedule

    • Tour schedules, sightseeing stops, hotels, restaurants and attraction timings are subject to change when necessary due to traffic, weather, road closures, attraction availability, operating hours, mechanical issues or other operational circumstances.
    • Desi Travels USA will make reasonable efforts to provide the itinerary as advertised, but the order, timing or sequence of activities may be adjusted when required.
    • Where a planned service or attraction becomes unavailable, Desi Travels USA may provide a reasonably comparable alternative where practical.
  2. Group Bookings

    • The person making a booking is responsible for providing accurate information for all travelers included in the booking and for communicating these General Terms and Conditions, tour-specific terms and other important tour information to the members of their group.
  3. Reviewing Your Booking

    • Customers are responsible for reviewing their booking confirmation, passenger details, pickup information and other travel information provided by Desi Travels USA.
    • Please notify us promptly if any information is incorrect or needs to be changed.
  4. Transportation vehicle departures and Missed Pickups

    • Passengers are responsible for arriving at the designated pickup point at the communicated reporting time.
    • The transportation vehicle may not be able to wait for late passengers.
    • If a passenger misses a pickup or scheduled departure, any transportation required to rejoin the group will be at the passenger’s own expense.
  5. Pickup and Drop-off Locations

    • Pickup points are selected at convenient locations along the tour route.
    • The exact pickup locations, reporting times and instructions will normally be communicated a few days before the tour.
    • Pickup and drop-off locations may be adjusted when required for operational, traffic or parking reasons.
  6. Transportation vehicle Amenities and Mechanical Issues

    • Transportation vehicle used for the tour are expected to provide the amenities described for the applicable tour, which may include air conditioning, reclining seats, onboard restroom facilities, charging outlets, microphone or entertainment equipment.
    • These amenities depend on mechanical or electrical equipment and, despite normal maintenance, an unexpected malfunction may occasionally occur during the tour.
    • If an important onboard facility becomes unavailable, Desi Travels USA will work with the transportation vehicle operator to have the issue addressed as soon as reasonably practical. Depending on the circumstances, this may include arranging repairs, adjusting stops or providing a replacement transportation vehicle where reasonably available.
    • A temporary malfunction of an onboard amenity does not automatically result in cancellation of the tour or a refund. Any remedy will depend on the nature, duration and impact of the issue.
  7. Passenger Safety

    • Passengers must follow reasonable safety instructions provided by the transportation vehicle driver, tour coordinator or other authorized personnel.
    • Seat belts must be worn whenever provided and when required by applicable law or instructed by the driver.
  8. Baggage

    • Unless otherwise communicated, each passenger may bring one standard suitcase and one small personal carry-on item.
    • Passengers are responsible for ensuring that their baggage is properly identified.
    • Oversized or excessive baggage may not be accepted if transportation vehicle storage space is limited.
  9. Personal Belongings

    • Passengers are responsible for their own passports, identification documents, cash, phones, baggage and other personal belongings.
    • Desi Travels USA is not responsible for personal belongings left behind in the transportation vehicle, hotel, restaurant or attraction.
  10. Hotels and Room Arrangements

    • Hotel accommodation is subject to the occupancy, bedding and room policies of the individual hotel.
    • Requests for specific room locations, connecting rooms, bed configurations or other hotel preferences will be communicated to the hotel where possible but cannot be guaranteed.
    • The advertised hotel may be replaced with a reasonably comparable hotel when necessary due to availability, overbooking or other operational circumstances.
  11. Meals

    • Meals included in the base package or selected as optional add-ons will be specified on the applicable tour page.
    • Indian meals will be arranged wherever reasonably possible when included or selected.
    • Restaurant locations, menus and meal timings may change depending on availability and the day’s tour schedule.
    • Passengers with allergies or special dietary requirements should inform Desi Travels USA before the tour. While reasonable efforts will be made to communicate such requirements to restaurants or hotels, specific dietary requirements cannot always be guaranteed.
  12. Attraction Tickets and Reservations

    • Where applicable, Desi Travels USA may arrange attraction tickets or group reservations in advance.
    • Passengers may still be required to wait for security screening, boarding, timed-entry procedures or attraction operations.
    • Attractions may change operating hours, restrict access or cancel services due to weather, maintenance, capacity or other circumstances beyond the control of Desi Travels USA.
    • Passengers are expected to arrive at the communicated meeting point and time for scheduled attractions. A late arrival may result in a missed activity.
  13. What’s Not Included

    • Unless specifically stated as included in the applicable tour, the tour price does not include airfare, passport or visa costs, travel insurance, optional attractions, meals not specified as included, personal transportation, gratuities unless specifically included, personal expenses or other services not expressly listed as part of the package.
  14. Children and Minors

    • Children and minors must remain under the supervision of their parent, guardian or accompanying responsible adult throughout the tour.
    • Desi Travels USA tour coordinators do not provide childcare or individual supervision of minors.
  15. Passports, Visas and Travel Documents

    • Passengers are responsible for carrying all passports, visas, identification documents and other travel authorizations required for their journey.
    • Desi Travels USA is not responsible if a passenger is unable to participate in any part of the tour due to missing, expired or insufficient travel documents.
  16. Accessibility and Mobility

    • Some tours may involve walking, stairs, uneven surfaces and travel between transportation vehicle parking areas and attractions.
    • Travelers who require personal assistance with walking, transfers, meals or other daily activities should travel with a companion who can provide that assistance.
    • If you use a wheelchair or another mobility device, please contact Desi Travels USA before booking so that accessibility requirements can be coordinated with the transportation vehicle company, hotels and attractions.
  17. Passenger Conduct

    • Passengers are expected to behave respectfully toward fellow travelers, tour staff, drivers, hotel staff and other service providers.
    • Desi Travels USA reserves the right to remove a passenger from the tour if their conduct creates a safety risk, seriously disrupts the group or substantially interferes with the operation of the tour.
    • In such circumstances, the passenger will be responsible for any additional transportation, accommodation or other expenses incurred after leaving the group.
  18. Third-Party Service Providers

    • Transportation vehicle companies, hotels, restaurants, attractions and certain other services are provided by independent third-party suppliers.
    • The services provided by these suppliers may also be subject to their own terms, operating rules and conditions.
    • Desi Travels USA may substitute a supplier with a reasonably comparable alternative when necessary.
  19. Delays and Circumstances Beyond Our Control

    • Desi Travels USA is not responsible for delays or itinerary changes caused by circumstances beyond its reasonable control, including severe weather, natural disasters, traffic or road closures, accidents, strikes, civil disturbances, government actions or restrictions, public health emergencies, attraction closures or transportation disruptions.
    • Reasonable efforts will be made to continue the tour and provide suitable alternatives where possible.
  20. Missed or Unused Services

    • No refund will normally be provided for sightseeing, meals, hotel nights, transportation, attraction tickets or other services that a passenger voluntarily chooses not to use or misses after the tour has begun.
    • If a passenger chooses to leave the tour before completion, any onward transportation, accommodation or other arrangements will be the passenger’s responsibility and expense.
  21. Independently Booked Travel Arrangements

    • Passengers are responsible for airfare, hotels, rental cars, taxis and other travel arrangements booked independently of Desi Travels USA.
    • Desi Travels USA is not responsible for costs or losses associated with independently booked arrangements if a tour schedule changes or a tour is canceled.
  22. Cancellation Requests

    • Cancellation requests must be submitted by email to booking@desitravelsusa.com.
    • The effective cancellation date will be the date on which Desi Travels USA receives the cancellation request.
    • The refund or cancellation charge applicable to the booking will be determined according to the cancellation policy shown in the “Pricing & Terms” section of the applicable tour.
  23. Travel Insurance

    • Passengers are strongly encouraged to purchase suitable travel insurance.
    • Travel insurance should ideally cover trip cancellation or interruption, medical emergencies, baggage and independently booked transportation or accommodation.
    • Travelers are responsible for determining whether the insurance coverage they purchase is suitable for their individual needs.
  24. Tour-Specific Terms

    • Pricing, cancellation conditions, payment terms, optional add-ons and minimum participation requirements may vary by tour.
    • Please refer to the “Pricing & Terms” section of the applicable tour page for these tour-specific conditions.
  25. Acceptance of Terms

    • By completing a booking with Desi Travels USA, the customer confirms that they have reviewed and accepted these General Terms and Conditions together with the tour-specific Pricing & Terms.
  26. Entire Agreement and Severability

    • These General Terms and Conditions, the applicable tour-specific Pricing & Terms, booking confirmation and any other terms expressly incorporated into the booking form the agreement between the customer and Desi Travels USA.
    • If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect.